Sparki serial port not showing on Mac / Linux

I have a sparki i’m trying to get to work for my daughter. We have only Mac at home. I’ve tried 3 different computers and when I plug it in, I never get a serial port /dev/tty.usb??? showing up. This prevents us from uploading in code.

I brought the device to work, to test on Linux, and it does not show up under lsusb either.

I’ve read that sparki uses some sort of virtual com port. Is this interacting in bad way with mac? Are there any others out there that has experienced the same issue?

any help much appreciated. We are at a loss.

thank you

Hi Johan,

It could be possible there was a previous error in uploading code. A manual upload usually solves this problem:
arcbotics.com/lessons/manual-upload/